Contact us for more information 719-659-6344
PPRS Staff Announcements
https://doh.colorado.gov/emergency-rental-assistance
Colorado Department of Health Rental Assistance
Pikes Peak Respite Services
Operational Memo
Date: 08/27/2024
To: Families and Providers Utilizing Supported Community Connector (SCC) and Community Connector (CC) Services
Subject: Minimum Shift Duration Requirement for CC and SCC Services
Effective immediately, ALL Community Connector (CC) and Supported Community Connector (SCC) shifts must be a minimum of 2 hours in duration.
Any shifts submitted that do not meet this minimum requirement will be rejected unless there is an emergency or a justifiable situation for ending the shift early. You must include this reason in the Visit Notes.
We appreciate your understanding and cooperation in ensuring that our services remain efficient and effective for all those we support.
Thank you for your continued commitment to providing quality care.
Sincerely,
Calista Hamilton
Billing/EVV Supervisor
c.hamilton@pikespeakrespiteservices.com
For Help with EVV or Submitting Shifts please email:
helpdesk@pikespeakrespiteservices.com
Good Friday morning Providers,
The pay memo for 2023 states that the next payday is December 31, you will be receiving your check on December 29th, 2023 instead.
With this being a quick payroll turn around please ensure that all of your shifts are in, signed, and correct no later than Sunday at 11:59 pm. I realize it is Christmas Eve for the cut off however any shifts that are late, not complete or not signed will not be paid on this pay cycle.
Calista Hamilton and myself will be working on Christmas Eve and Christmas Day if there is anything we can help you with please contact us as we will allow the rest of the administrative team to enjoy their Holiday.
Tiffany 719-502-1444
Calista 719-200-7504
Have a wonderful Holiday Weekend for everyone that celebrates!
Tiffany Hutson, COO and the entire PPRS Admin Team
Hello Providers,
Effective October 1st, 2023, it will be mandatory for all Non-Medical Transport claims to include odometer readings for processing.
When submitting your NMT shift, you will notice fields for both the beginning and ending odometer readings. It's essential that you provide these readings for each shift you input. This adaptation is crucial for aligning with our Liability Insurer's reporting criteria and ensuring Medicaid compliance regarding driving distances for each mileage tier.
Please note that no other changes will take place with Non-Medical Transport claims in DORY. Only providers involved in logging Non-Medical Transportation will be impacted by this update.
Thank you,
Tiffany
Hello Providers,
Vida HR is migrating to a new software, be on the look out for an email that looks like the photo below to be delivered within the next day or two.
This new software is called Isolved and will replace PRISM for employee paystubs, and onboarding for contractors and employees.
If you need any help with creating an account or switching over please contact: Holly
And as always if there is anything I can assist with please contact me
7195021444
Your email will look like this
Tiffany Hutson - COO
Mon 9/11/2023 12:38 PM
Welcome to Pikes Peak Respite Services.
A client account has been created for you by an administrator. To access Pikes Peak Respite Services, you will need an isolved ID account.
If you already have an isolved ID established with this email address you can sign into isolved and access your new customer account immediately.
If you do not yet have an isolved ID account you will need to click the link below to complete your registration which will require you to enter a password and challenge question and answer.
Click the following link to begin the registration process:
The Pikes Peak Respite Services Team ----------------------------------------------
719-659-6344
Pikes Peak Respite Services
Po Box 38455
Colorado Springs, CO 80937
Subject: PPRS Provider Referral Bonus Program (PRBP) establishment.
Date: effective date of 7-13-23
The Provider Referral Bonus Program (PRBP) established by Pikes Peak Respite Services
(PPRS) is an incentive for any Employed or Contracted provider within our agency to recruit others in their community to work for or contract with PPRS. A $100.00 incentive payment per referral will be made to the provider who refers a new Employee or Contractor to PPRS based on the criteria below.
- Referrals for Full-Time Employee candidates and Contractual providers only. Part-Time
Employee referrals are not covered in the program or eligible for incentive payments.
- Referred Full-Time Employee candidates must be employed for a minimum of 90 days.
- Referred Employees must maintain the minimum required 29 or more hours of work per
week on average for 60 days following their first 30 days of employment.
- Referred Contractors must complete 90 days under contract with PPRS and at least 180
hours of services.
- Active providers are eligible for a maximum of 5 incentive payments in any year.
- Active providers who wish to be eligible for more than the 5 incentive payments for
referrals per year will need to contact our executive team for approval.
- The referring provider can be any Employee or Contractual provider in good standing
with PPRS.
Joshua Shipman
Chief Financial Officer
Pikes Peak Respite Services
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July1, 2023 are posted now!
https://pikespeakrespiteservices.com/pprs-blog
**Operational Memo**
Date: 6/22/2023
To: All Pikes Peak Respite Services Providers (PPRS)
From: Tiffany Hutson, Chief Operations Officer
Subject: Medicaid Fraud Prevention and Zero Tolerance Policy
Dear PPRS Providers,
I hope this memo finds you well. The purpose of this communication is to reinforce our commitment to maintaining the highest standards of integrity and compliance regarding Medicaid regulations. Please carefully review the following important points:
1. Medicaid Fraud is illegal: It is imperative to understand that Medicaid Fraud is illegal and will not be tolerated under any circumstances. Pikes Peak Respite Services is committed to preventing and addressing any potential fraudulent activities.
2. Reporting suspected Medicaid Fraud: If you, as a provider, suspect that you might be inadvertently committing Medicaid fraud or have any uncertainties regarding compliance, it is crucial that you immediately contact the administrative department. We are here to assist you and provide guidance to ensure full compliance with Medicaid regulations.
3. Accurate submission of shifts: Providers are strictly prohibited from submitting shifts for any services they did not personally render. It is essential that you only report shifts for the services you have worked. Falsifying shift submissions is considered a violation of our policies and Medicaid regulations.
4. Prohibition against signing for parents or guardians: Providers are explicitly prohibited from signing for parents or guardians. Each visit must be properly authorized by the responsible party, who should review and sign all relevant visit notes and shift documentation. Any deviation from this requirement is a violation of our policies.
5. Immediate termination for fraudulent practices: Any provider found to be submitting shifts not worked and/or signing for shifts without the responsible person's knowledge or signature will be terminated from their position with immediate effect. Pikes Peak Respite Services maintains a zero-tolerance policy regarding fraudulent practices.
6. Reporting to authorities: In the event of termination due to fraudulent activities, Pikes Peak Respite Services will not hesitate to take legal action. A police report will be filed, and the Office of Inspector General (OIG) Medicaid Fraud department will be notified as per our obligations.
Please note that Medicaid fraud is also subject to state laws. In the State of Colorado, Medicaid fraud is governed by Colorado Revised Statutes, Title 18, Article 13.5, Part 3. It is important to familiarize yourself with the specific provisions outlined in this statute to ensure compliance with state regulations.
We understand that mistakes can happen unintentionally, and we are here to support you in maintaining compliance. It is of utmost importance that we work together to uphold the highest ethical standards and protect the integrity of our organization.
If you have any questions or concerns, please do not hesitate to reach out to the administrative department. Thank you for your attention and cooperation in this matter.
Sincerely,
Tiffany Hutson
719-502-1444
t.hutson@pikespeakrespiteservices.com
Colorado Revised Statutes, Title 18, Article 13.5, Part 3
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Attention Poviders!
A friendly reminder: Please take a moment to proofread your visit notes before sharing them with the parents.
We understand that writing visit notes can sometimes be a hurried task, but it's crucial to ensure accuracy and clarity in the information we provide. By proofreading your notes, you can catch any typos, errors, or inconsistencies that may have slipped through the cracks.
Why is this important, you ask? Well, your visit notes serve as a vital channel of communication between Pikes Peak Respite Services and parents. When parents read these notes, they rely on them to understand their individuals progress, activities, and any concerns that may have arisen during their time with Pikes Peak Respite Services. By proofreading beforehand, you can guarantee that the information you're sharing is precise and easily understandable.
Remember, small mistakes can sometimes lead to confusion or misunderstandings. By investing just a few extra moments to proofread, we can ensure that the information we pass along is accurate, reliable, and free from any unintended miscommunications.
Thank you for your attention to detail, and for your ongoing commitment to open and effective communication. Together, we can make a positive difference in our clients' lives!
#ProofreadingMatters #EffectiveCommunication #PikesPeakRespiteServices
Re: Operational Memo - Incident Reports
Dear Providers,
I am writing to remind everyone about our policy on filing incident reports. As a provider of respite care services, it is crucial that we maintain a high level of professionalism and accountability in all aspects of our work, including incident reporting.
To ensure that we are providing the best possible care to our clients and meeting regulatory requirements, we require all providers to submit incident reports within 24 hours of an incident. Failure to do so could result in disciplinary action, up to and including termination of employment.
Incident reports must be accurate, complete, and include all relevant details related to the incident. They should also include any corrective action taken to address the situation, as well as any follow-up steps that may be necessary.
In addition to submitting incident reports, providers are also expected to file them appropriately and maintain confidentiality of the information contained within them. If you have any questions about our incident reporting policy or need assistance with filing a report, please do not hesitate to reach out to your supervisor or me.
Thank you for your attention to this important matter. By working together and adhering to our policies and procedures, we can continue to provide exceptional care to our clients and maintain the highest standards of professionalism.
Link to Incident Reporting Page
https://pikespeakrespiteservices.com/incident-report-page
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All Providers:
Please do not forget all Shift Submissions are due at time of service!
To: All healthcare workers and caregivers
From: State of Colorado Health Care Workforce Resilience & Retention Initiative’s CO-CARES Team (Colorado Alliance for Resilient & Equitable Systems)
Join the State of Colorado’s CO-CARES team for a virtual Psychological First Aid (PFA) training:
Thursday, March 30, 2023 · 9-11 a.m.
Register in Co.Train (Course ID: 1020567)
The ability to respond adaptively to stress, keep people calm, and support co-workers, patients, and family members who are experiencing stress and uncertainty is integral to the well-being of healthcare workers and caregivers. This training teaches you about tools to support and
assist others’ adaptive functioning during times of stress, as well as basic strategies to help you cope.
PFA training is an evidence-informed approach built on the concept of human resilience and tailored to help you better recognize, understand, and manage symptoms of psychological distress. It’s a way to give emotional support to people of any age, ethnic and cultural heritage, and social and economic background.
Please contact Danielle Aguilar for any accommodation requests or questions.
https://www.train.org/colorado/access-denied
Good Morning Providers: 8/9/2022
A quick refresh on Visit Notes.
Visit Notes are a state requirement for every shift, they must be comprehensive and complete to be approved for payroll. They also must meet the criteria in the Visit Notes SOP, have details about your shift, learning moments, how you tried to meet goals (Especially for CYM shifts , Community Connector, and Supported Community Connector), and give us a comprehensive look at the interaction you had with the person you were supporting during that shift.
If you are a new provider and need some help please reach out to Calista, Jessica, or Tiffany to help with this process.
Many times one of us will reach out to you to amend your notes. Below is the link to do this.
https://forms.office.com/Pages/ResponsePage.aspx...
You may also find the Visit Note Standard Operating Procedure here for review
https://pikespeakrespiteservices.com/policies-and-procedures
Shifts with incomplete or visit notes that do not meet the criteria Will NOT be approved for payroll until they are fixed and updated to meet standards. Please reach out to us if you need help or explanation.
Thank you so much for all you do and have a wonderful day.
PPRS Admin Team
Good Afternoon All,
Just to let you know, you will see two new boxes at the bottom of your shift submissions. They are required fields by the signature block to identify who the person signing is.
Please let me know if you have any questions and Thank you! 3-23-2022
The Time Sheets and Visit Notes Standard Operating Procedures have been updated effective immediately, current Staff, please read through the and fill out the form as Received and Understanding, if you have any questions please contact Tiffany Hutson at 719-502-1444
Both Forms are located in the Direct Support Provider Training, PPRS SOP's, and the main page of the Staff Portal
https://pikespeakrespiteservices.com/training-page-1-1-2022
https://pikespeakrespiteservices.com/sop-page
The Visit Note Correction/Addition Form is located here:
To Apply for a Direct Support Provider Position please Click the link below:
https://pikes-peak-respite-services.prismhr-hire.com/
Notice: 9/13/2021 9:21 am Good Monday Morning!!!
Just a few things to remember for the coming week. Due to an update on our system All Shifts and Visit Notes MUST be entered at the Time of Service Effective Immediately.
It is the responsibility of the Provider to NOT work more hours than are allotted for a Person Supported in a month. The countdown of hours is on the shift tab as the shifts are being entered. Also you may view any hours submitted in the Submitted Shifts tab.
Please let me know if you have any questions, Tiffany 719-502-1444
For any IT related issues to the Staff Portal please contact:
The PPRS IT Team on the Help Questions button below.
All Staff - All Time Shifts and Visit Notes are due Every Sunday by 11:59 pm
November 12, 2021
The Electronic Visit Verification implementation by the State of Colorado has been a learning curve and stressful on us all. It has been a bit over a year since the new requirements have been in effect from the State of Colorado, and 9 months since PPRS rolled out our Data Management System (D.O.R.Y). In many ways both systems have made work life easier, at the same time in many ways it has been incredibly frustrating for us all. Nevertheless, it is time to accept that these things must be done, entered correctly, and in a timely manner. There will always be mistakes, loss of service, and forgetful moments from you as well as the administrative staff at PPRS, but the level we have been working as a team to make sure everyone is where they need to be by weekly deadlines is no longer possible.
On January 1st, 2022, the administrative staff will no longer be contacting providers that did not enter shifts, get signatures, or fix wrong entries. As a provider when you log into D.O.R.Y. you can see whether your shifts are in “submitted” status or “approved”. We as an administrative staff try our best to have all shifts approved by Wednesday morning, if you see they are not in an approved status by Wednesday mornings please check and make sure all requirements for shift approval have been met. (EVV is submitted, signatures are correct and signed by the parent or guardian not yourself, EVV status, and visit notes have been entered)
Also, for the last year we have been entering EVV shifts for providers when they are missed. As of January 1, 2022, that will no longer be possible. If for any reason you miss entering shifts that are not a quick fix for the admin staff, you will need to schedule a time to come into the office to correct these shifts. As always communication is key with missed or wrong shifts in SANDATA. If you miss a clock in or clock out time, do not have service to clock in or out of Sandata, or just forget- please message us as soon as possible. Failure to do so can result in a delay in pay.
Thank you, Beverly Seemann
